Sometimes it can seem like the grass is greener on the other side. Legacy brands want to stay relevant, reinventing themselves by breathing new life into how they think, work and present themselves to the market. Scrappy startups often act as pufferfish to challenge incumbents and steal marketshare. But as any brand grows, it remains important to look for ways to disrupt and to innovate within the category—possibly creating new categories and models while they’re at it. We are glad to have the opportunity to share some thoughts on how brands can both capitalize on and shake commodity status with Adweek.
The gravitational pull of commoditization should be on the mind of every brand marketer—even those who manage the most innovative and disruptive brands in the world today. Often thought a concern for only the most ubiquitous products and services, the effect of commoditization doesn’t discriminate, impacting the dynamics of every market, industry and category. With the common flight path from wunderkind disruptor to everyday mainstay, brand managers should plan for their own obsolescence, navigating the near-inevitable course toward commodity status.
While there are many contributing factors, the underlying cause of commoditization is rooted in the economic principle of supply and demand. As a product or service becomes more plentiful, it becomes more of a commodity, characterized by being easy to produce, market, deliver and gain access to while also being difficult to differentiate, distinguish and price as premium. As barriers to supply fall, so do barriers of entry. Commodities become plentiful; and if left undifferentiated, they become perceived as interchangeable.
In some senses, brands supporting commodity products need to work harder because articulating product differentiation relies wholly on delivering a unique, holistic brand experience. Kleenex tissues might epitomize a commodity brand at its best, with Xerox copiers and Clorox bleach not far behind. Each brand is not only a category leader but has also become synonymous with an entire product category.
For brands, success—and even survival—means defining and managing the differentiation of their products and services to the greatest degree possible. From the strongest heritage brands to the emergent disruptors, marketers need to keep three things in mind.
1. Meet today’s—and tomorrow’s—consumer needs.
Brands and whole categories have been awakened or reinvigorated as innovation, market or cultural trends shift direction. Today, the intangible yet incredibly valuable consumer benefits of privacy, anonymity and data security have become some of the most sought-after and differentiating aspects of respected brands today. With the proliferation of products and platforms—particularly connected objects and devices—comes heightened risks and the greater need for cybersecurity. It is here that we can see that tech giants like Apple are evolving toward an identity of service company as well.
2. Understand what makes you different and celebrate it.
Innovation is also driving change across other service-based industries, including law, stock trading, financial planning and advisory, mortgage and hospitality. In these categories, routine services that are commodity-like within their respective categories are being replaced by lesser-cost providers, automation and AI. With the transformative rise of FinTech, innovative brands are challenging stalwart market leaders to provide new ways of doing business.
Successful brands within this category are finding fame in what were once mundane, pro forma tasks. Challengers, including Mint and Acorns, are taking on established and entrenched incumbents who presided over aspects of financial management that consumers have previously thought routine and commodity-driven. Both brands recognize that they are delivering on a promise, upending traditional areas of business by redefining how they position the category with consumers.
3. Create a memorable brand experience.
When operating in a crowded, highly competitive landscape, the power of brand can take on a life of its own. Makers and marketers of bottled water, for example, have perfected every aspect of product differentiation to help distinguish what may be the world’s purest expression of a commodity. The fast-moving sparkling water market is driving healthy appetites with consumers by continuing to reinvent themselves through flavor profiles and most recently, the addition of alcohol, caffeine and cannabis. Of the many brands doing it well, La Croix has been remarkably successful at building a strong brand platform that is supporting continued product development and is driving rapid gains in market share.
The pace of innovation and therefore, commoditization, in the technology category is continuing to increase. Through rapid product evolution, ride-sharing services are offering consumers greater breadth and depth of services; but differentiation among service providers is minimizing to the point where consumers are seeing them as interchangeable. While ride-sharing may not have reached commodity markets dynamics yet, the market is heading in that direction—and fast. As ride-sharing services become more ubiquitous, competition will increase—and with it, so will the importance of creating an elevated brand experience.
While the very definition of what it means to be a commodity brand continues to shift and evolve, the constant is customers’ perception of the commodity as swimming in a sea of sameness, wherein they find little to no differentiation among products or service options—except price.
Some of the world’s largest and most respected brands have dominated their markets by mastering these three rules while an up-and-coming generation of challenger brands are finding their voice and a strong following among today’s consumers. To win, brands need to ask and answer: what are we offering or doing that is better, for whom and for what purpose? The more definable and defensible the difference, the more likely it is that a brand can move from becoming one of many options to the only option for customers.